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If you're not experiencing video or audio playback issues, but encountering other issues, such as pixellated video or distorted audio, there are very likely issues at the originating site.
We work proactively with our partners to address these issues and are generally able to resolve them in a timely manner, but certain conditions are outside our control.
If you're on a desktop or laptop computer, we suggest using the latest version of Chrome or Firefox.
If you're using an alternate browser, please ensure you're using the most updated version of that browser.
Vidi U Pro can record your live broadcasts directly to an SD card so you always have a backup just in case.* Each recording is saved with the same resolution and bit rate set on the device.
Vidi U devices also support Adaptive Bitrate streaming, ensuring your live broadcasts always look great despite challenging network conditions.
Please click the "Submit Support Request" link inside the "Help" tab if you need assistance addressing issues.